Shipping
DOMESTIC & INTERNATIONAL SHIPPING
Where do we ship too?
Everywhere! if you do not currently see your country yet please be sure to contact us.
DOMESTIC
Free shipping for all orders over $150 AUD, discount will automatically be applied at checkout.
Flat rate $10 AUD for standard shipping or $15 AUD express shipping Australia wide for all other orders (excluding bulky items).
Once shipped, your parcel should arrive within 3 - 5 business days via standard post. Tracking will be provided as all parcels are shipped with Australia Post and marked as “authority to leave”.
We are a small family run business please allow 1 - 3 business days for normal processing times. During peak periods (eg. sales, new releases or a restock) please allow 5+ business days for your order to be processed. We thank you for your support and understanding. If you desperately require your items please send us an email at hello@kennyandalba.com.au. We are not able to guarantee anything, though we will always try to do our best!
Free local pickup, is available for those of you who live nearby (Orange, NSW, 2800). Please use the code 'FREEPICKUP' during checkout and we will send you an email and / or SMS to arrange collection.
INTERNATIONAL
Free shipping for all orders over $250 AUD (excluding bulky items).
Please ensure that you have allowed for a longer delivery time for your parcel, currently we are expecting parcels to arrive within 4 - 8 weeks once processed. This is via standard post, shipped with Australia Post.
Note; we are not responsible for any import or duty tax imposed by your country. Please make sure that you have checked the charges prior to placing your order. Refer below for our returns and exchanges policies for further information.
Unclaimed parcels are the responsibility of the purchaser, should a parcel be returned to us having not been collected from the post office. It is the responsibility of the purchaser to pay for the reshipping costs.
RETURNS & EXCHANGES
Please see our returns and exchanges policies below.